How to Hear What Your Guest Are Saying
Feb 5th, 2019 @ 9:15 am

How to Hear What Your Customers Are Saying

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Keynote Speaker

Amy Wirtz

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2019 CARVC Conference & Expo

The 2019 CARVC Conference & Expo will be held at Beach Cove Resort. It's conveniently located in North Myrtle Beach, close to all the Grand Strand ahs to offer. Amenities include 3 outdoor pools, oceanfront whirlpools, kiddie pool and a 350-foot lazy river. Guests also have access to an on-site racquetball court, dining and gift shop.

Oceanfront Executive Suites: $75.04/night (includes resort fee & tax)


Phone: 1-800-331-6533

(selection option 2, then option 1 and refer to "Carolinas Association of RV Parks and Campgrounds")*

*You must reserve your room by January 4, 2019.







Beach Cove Resort
Watch video about Beach Cove Resort amenities

Don’t forget to attend this event,Add to your calendar now!

Conference & Expo schedule

The 2019 CARVC Annual Convention, Membership Meeting & Expo will be held in Myrtle Beach, SC.





Downloadfull schedule

Day 1 Full schedule

Saturday, February 2nd, 2019

Take Away Tour - CARVC’s newest element to its annual convention

Bus pickup at Beach Cove Resort (additional registration fee)

As an attendee you will have the opportunity to visit 5 campgrounds in the Myrtle Beach area (ranging from mega parks to small). This is your opportunity to take away ideas and information to implement at your park - big or small.

Download Form

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Day 2 Full schedule

Sunday, February 3rd, 2019

Board Meeting

Board Meeting at Beach Cove Resort

CPR Certification Course

CPR Certification Course (pre-registration required)

Darin Almond

Darin Almond

 

Registration

Welcome Reception

Welcome Reception at Town Center at Beach Cove Resort (includes 2 drink tickets, salad, pizza)

Town Center at Beach Cove Resort

Town Center is open daily starting at 4pm with great oceanfront views and flat screen TV's throughout our dining and entertainment complex.

Day 3 Full schedule

Monday, February 4th, 2019

Registration

Welcome Breakfast (Ticket for Breakfast Buffet)

Welcome Breakfast at Tradewinds Cafe

Tradewinds Cafe at Beach Cove Resort

Tradewinds Cafe is open daily for breakfast with our full Southern style buffet. The breakfast buffet options often include favorites like grits, eggs, sausage, bacon, biscuits and pancakes. Enjoy an oceanfront meal with the family without losing sight of the waves crashing onshore. Peacefulness combined with an excellent menu and buffet options make for the perfect dining option on your Beach Cove vacation.

Keynote Speaker: How to Hear What Your Guests Are Saying

How to Hear What Your Guests Are Saying: With so much going on and so many perspectives it’s not always easy to hear what is being said. Learn how effective listening can alter the dynamics of your management of customer interactions.

Learning Outcomes
  • Discuss the impact of effective listening to good communication.
  • Describe the four steps to active listening


Amy Wirtz

Amy Wirtz

Family & Business Success LLC

Social Media & Reviews

Barb Krumm

Barb Krumm

Marketing Director, Ocean Lakes Family Campground

Rebecca Murphy

Rebecca Murphy

Manager, Yogi Bear's Jellystone Park at Daddy Jo;s

Mallory Holmes

Mallory Holmes

Multimedia Communications/Design Specialist, Ocean Lakes Family Campground

Lunch

Box Lunch with Vendors and Auction

Silent Auction

Trade Show / Ice Cream Social

Trade Show
Ice Cream Social (3:00 pm - 4:00 pm)

Informal networking with the vendors featuring ice cream sundaes. (Chocolate/caramel sauce, sprinkles, assorted toppings, whipped cream, cherries, refreshments)

Reception

Reception (drink tickets, assorted domestic cheese display with gourmet crudites and sliced baquettes

Dinner Buffet

Dinner Buffet: Brisket of beef, chicken piccata, tossed salad, pasta salad, oven roasted new potatoes, seasonal vegetable medley, warm rolls & butter, chef’s fanfare of delectable desserts, fresh brewed coffee, decaf or tea

Dinner Music and Dancing by Banana Jack Murphy

Dinner Music and Dancing by Banana Jack Murphy (drink tickets)



Banana Jack Murphy

Banana Jack Murphy

 

Day 4 Full schedule

Tuesday, February 5th, 2019

Breakfast Buffet (ticket for breakfast buffet)

Breakfast buffet at Tradewinds Cafe

Tradewinds Cafe at Beach Cove Resort

Tradewinds Cafe is open daily for breakfast with our full Southern style buffet. The breakfast buffet options often include favorites like grits, eggs, sausage, bacon, biscuits and pancakes. Enjoy an oceanfront meal with the family without losing sight of the waves crashing onshore. Peacefulness combined with an excellent menu and buffet options make for the perfect dining option on your Beach Cove vacation.

Annual Business Meeting and Elections

Handling Difficult Campers and Employees

Handling Difficult Campers and Employees

Attorney Mark Hazelbaker

Mark Hazelbaker

Attorney, Kasieta Legal Group LLC

Lunch Buffet

Lunch: Grilled hot dogs and hamburgers, potato salad, cole slaw, potato chips, brownies, soft drinks

Planning for Profit

Building a Profit Plan

Deciding on the right course of action making a profit can be tricky. Building a profit plan is less about trying to double your sales and more about small incremental improvements over our whole business all at the same time. Looking at your key profit areas, setting goals and building a plan is the best way to get more profits.

Learning Outcomes
  • Identify your key profit areas.
  • Discuss the steps required to build a profit plan for success

Donna & Chad Bordeaux

Donna & Chad Bordeaux

Campground Accounting

Basics of Zoning and Handling Local Governments

Basics of Zoning and Handling Local Governments

Learning Outcomes
  • --
  • --

Attorney Mark Hazelbaker

Attorney Mark Hazelbaker

Kasieta Legal Group, LLC

Panel Discussion

Panel Discussion: Bring any Questions on Legal, Insurance, Acccounting Issues. You will have the opportunity for feedback from some of the top experts in the campground industry!

Amy Wirtz

Amy Wirtz

Family and Business Success LLC

Mark Hazelbaker

Mark Hazelbaker

Attorney, Kasieta Legal Group

John Suhr

John Suhr

Leavitt Recreation & Hospitality Insurance

Chad and Donna Bordeaux

Chad and Donna Bordeaux

Bordeaux & Bordeaux CPAs

Dutch Dinner

Dutch Dinner: Lulu's Cafe (1093 N. Ocean Blvd. Myrtle Beach, SC)

Day 5 Full schedule

Wednesday, February 6th, 2019

Board Meeting

Board Meeting in Beach Cove Resort

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Barb Krumm Testionial

Affordable Sponsorship packages

Carolina Association of RV Parks & Camping would like to invite you as a sponsor for our upcoming 2019 CARVC Conference and Expo in Myrtle Beach, SC. This annual conference is the only program that brings us together once in a year to share our business ideas and issues. It also helped us in developing healthy and positive associations with each other. Our priority will be to promote new innovative ideas to develop the industry and increase productivity. Your sponsorship will include an ad in the convention program plus access to pre and/or post convention attendee mailling list. To pay for sponsorship online, simply register for the convention at the links below and choose your sponsorship during registration process or click download form.


Download Form
Gold Sponsorship Level
  • 1/4 Page Ad
  • Post Convention Mailing List
  • Pre Convention Mailing List
  • Register Now
Silver Sponsorship Level
  • 1/2 Page Ad
  • Post Convention Mailing List
  • Pre Convention Mailing List
  • Register Now
Platinum Sponsorship Level
  • Full Page Ad
  • Post Convention Mailing List
  • Pre Convention Mailing List
  • Register Now

Trade Show Vendors

The CARVC Trade Show features the Top Suppliers in the Campground Industry! We are constantly updating this list, so please check back often for vendors that will be attending the 2019 Trade show. We encourage you to visit these organizations during the conference.

  • Armstrong Software
    Armstrong Software provides a customized campground mobile app dedicated to your brand. Puts your campground in their hands with real time communication, activity reminders, and a rewards/loyalty platform among many other features.
  • ARVC
    Stop by to get your updated list of benefits, learn more about the Outdoor Hospitality Education Program, Go Camping America website, and much more
  • Assisted TV
    A turn-key solution for adding commercial grade CATV systems to your hospitality business. As part of our service ATS will design, build and service your Cable TV, plus handle all aspects of customer service for you. Assisted TV was developed with the RV Resort/Campground in mind and currently service over 40 campgrounds in the Eastern United States from Florida to Wisconsin.
  • AGS Guest Guides
    Guest guide services, marketing, web design.
  • Bill Plemmons RV World
    Specializes in RV Parts and service. He will have his 30 ft. trailer full of parts available to view and purchase.
  • campersApp
    Create a custom experience app for your campground, in minutes. Features include a real-time alert system utilizing notifications, robust activity schedule with reminders, delivery services with in app purchasing ( allowing campers to order (and pay) for the delivery of camp items and services such as firewood and propane. campersAPP also provides easy access to Park information, the Park map, turn-by-turn directions to area attractions, trails, good eats and more.
  • Campground Accounting
    Our specialized industry knowledge to campground owners help them grow the value of their business and minimize the burden of taxes. Our cloud based systems allow us to work with owners throughout the US to provide them with unlimited proactive advice.
  • Campspot
    Campspot is a powerful campground reservation software designed to meet the needs of today’s campground owners. Our optimizable reservation grid, intelligent business rules, and user-friendly design create more revenue and drive visitor satisfaction to ensure repeat bookings and maximum return.
  • Campground Automation Systems
    Park operators use Campground Automation’s Sunrise management software to confidently maximize their properties and provide an experience their guests can’t wait to repeat.
  • Campground Views
    Campground and RV Parks 360 VR Video tour
  • Carolina Golf Cars
    Carolina Golf Cars offer a wide variety of multi-passenger golf cars and utility cars. An experienced dealer for Club Car, E-Z GO, Yamaha and Cushman.
  • Cold River Mining
    Cold River Mining is a premier source for gemstone panning sluices and mining attractions.
  • Colliers
    Brokerage and appraisal, we specialize in selling RV Parks.
  • Family and Business Success LLC
    We educate and guide business owners through the various options, systems, and professional resources that help create and maintain a healthy family systems and a master business plan. Our goal is to help family businesses maintain and increase the value of their business so as to create a lasting legacy for their family members.
  • Stone Canyon Cabins
    The custom designed log cabins are the perfect fit and come in as many size, price and floor plan options as you could want. Log cabins create the possibility of a year-round revenue stream., working as a summer lakeside retreat, fall leaf watching hideaway, family Christmas reunion or desirable romantic getaway destination.
  • Insider Perks
    Software that helps build your next generation Business Center. The software will help build your campground’s reputation, monitor your online reviews and enhance your presence. Monitor social media, blogs, news articles and much more.
  • Leavitt Recreation & Hospitality Insurance
    Leavitt is the largest writer in the country of RV parks and campgrounds. With over 40 years of experience they bring multiple options to the table for the smallest of campgrounds to the largest of national RV resorts.
  • Silver-top Awnings
    Awnings, sunrooms and more! Home, business, or RV resort, Silver-Top has you covered! Leading manufacturer of luxury awnings, screen and glass rooms and slide out covers. Made in the USA!
  • Southeast Publications
    Southeast Publications is an on and offline marketing company specializing in connecting outdoor recreation to small business. They create free guest guides and banners for RV Resorts and campgrounds. Southeast Publications also promotes partner properties to the masses online, through their mobile and social media channels.
  • Stone Canyon Cabins
    Stone Canyon Cabins is in the business of manufacturing park model cabins for campgrounds, dealers, and retail.
  • The Campground Connection
    Specializing in performance-oriented exit planning strategies. They are the largest marketing company of campgrounds, RV Parks and resorts exclusive to the industry.
  • The Jump Pad
    The Jump Pad provides a safe jumping area made up of individual inflated baffles. No installation costs and roll up and store over winter.
  • Utility Supply Group
    Utility Supply Group is a nationwide provider of electrical power outlets, electric and water meters, wire and replacement parts for RV parks and campgrounds.
  • Water Guard Incorporated
    Water Guard specializes in small bulk chemicals and chemical pumps.

Signup to Be a Supplier Member

Membership in the Carolinas Association of RV Parks & Campgrounds is an investment in the future of camping in North and South Carolina and a commitment to outdoor hospitality excellence through industry unity. Your investment grants you access to a variety of services.


To be a Supplier Member of CARVC you must offer a product or service to the association, its members or the outdoor hospitality industry. Membership is $300.00.


Supplier Member Benefits include:

  1. Membership in the Carolinas Association of RV Parks and Campgrounds.
  2. Contact information for all CARVC Member Parks.
  3. Free listing on www.CampingCarolinas.com website and ad opportunities
  4. 2019 CARVC Convention (free trade show booth,breakfast and lunch on Trade Show Day, and/or brochure distribution in registration packet).
  5. Featured vendor member ads in the bi-monthly newsletters.

Your support goes a long way to adding strength and recognition to the outdoor hospitality industry, as well as increasing the CARVC's ability to represent the interests of RV Park and campground owners at both the state and national level. Below is your dues investment information. A Membership Profile has also been enclosed for you. Please review your profile information, make any corrections needed and return along with your dues investment.

Guest Speakers

Great memories

Share Your Conference Photos

CARVC would love to see your fun photos during the conference & expo. You can easily share your photos using #2019CARVC on Instagram


Share Your Photos on Instagram #2019CARVC
Register Now to Get an Early bird discount

Event venue & registration

The 2019 CARVC Conference & Expo will be held at Beach Cove Resort. It's conveniently located in North Myrtle Beach, close to all the Grand Strand ahs to offer. Amenities include 3 outdoor pools, oceanfront whirlpools, kiddie pool and a 350-foot lazy river. Guests also have access to an on-site racquetball court, dining and gift shop.



Attendee Registration Vendor Registration



Beach Cove Resort Myrtle Beach
800 South Ocean Boulevard
North Myrtle Beach, SC 29582

Oceanfront Executive Suites:
$75.04/night* (includes resort fee & tax)

1-800-331-6533
*First night deposit due at
reservation. You must reserve your
room by January 4, 2019.

Beach Cove Resort Myrtle Beach